Articles by Ritoban Mukherjee, Contributing Writer - Software

Ritoban Mukherjee is a tech and innovations journalist from West Bengal, India. These days, most of his work revolves around B2B software, such as AI website builders, VoIP platforms, and CRMs, among other things. He has also been published on Tom's Guide, Creative Bloq, IT Pro, Gizmodo, Quartz, and Mental Floss.

Articles by: Ritoban Mukherjee

I just tested the UENI website building service and think it's a great option for time-strapped small businesses

By Ritoban Mukherjee last updated 22 May 25

Updated What's new in the current version of UENI's website builder?

I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity

By Ritoban Mukherjee published 22 May 25

SysAid offers strong IT service management with AI, customizable workflows, and full asset tracking for mid-sized teams.

I tested Flexera and was impressed us with its approach to managing software assets across on-premise and cloud environments

By Ritoban Mukherjee published 22 May 25

Flexera offers IT asset management with excellent license optimization and cloud cost control. However, its complexity may challenge smaller businesses.

I tested Asset Panda and found it provides powerful customization and mobile app features for all business sizes

By Ritoban Mukherjee published 22 May 25

A flexible, straightforward, cloud-based asset tracking solution with unlimited users and many customization options, but its pricing is unclear.

I tried out Ezo, and found it to be a reliable asset management experience with easy-to-use features

By Ritoban Mukherjee published 22 May 25

A flexible asset management solution that simplifies inventory tracking and offers strong reporting tools, though the mobile app has some limitations.

I tested Zluri and found it delivers complete SaaS management, with excellent discovery tools, security, and cost-saving features

By Ritoban Mukherjee published 21 May 25

Zluri offers strong SaaS management with great visibility, cost savings, and automated workflows. However, setting it up takes time and resources.

I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations

By Ritoban Mukherjee published 21 May 25

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and high costs for small businesses.

I tested Spiceworks and found it offers great functionality for a free help desk tool, making it perfect for SMB IT teams

By Ritoban Mukherjee published 21 May 25

A free yet user-friendly IT help desk solution with strong ticketing features. But it includes ads and may have some performance issues.

I tried ManageEngine ServiceDesk Plus and found it offers great features for large organizations

By Ritoban Mukherjee last updated 21 May 25

ManageEngine ServiceDesk Plus is aimed at large organizations that need serious ITIL features.

I tested HappyFox Help Desk and found A powerful and easy to use system that isn’t as competitively priced as it once was

By Ritoban Mukherjee last updated 21 May 25

HappyFox delivers a comprehensive customer support solution with a customizable interface, if you can pay the price.

I tested NinjaOne, and found it offers a great mix of power and simplicity for IT teams handling many endpoints

By Ritoban Mukherjee last updated 20 May 25

A strong, feature-rich, easy-to-use IT management platform that shines in remote monitoring, patch management, and automation.

I tested Jira Service Management, an ITSM platform with powerful service management capabilities, excellent workflow automation, and request tracking

By Ritoban Mukherjee last updated 20 May 25

Jira Service Management is an IT support solution that integrates with other Atlassian products to provide a sophisticated platform for those providing IT support and software services.

I tested Kayako, a solid help desk platform with strong ticketing and collaboration features - but watch out on for the pricing

By Ritoban Mukherjee last updated 20 May 25

Updated Kayako is one of the best helpdesk software solutions we've seen but it is not without its drawbacks

I tried Zoho Desk, a great value help desk with strong features and competitive pricing

By Ritoban Mukherjee last updated 19 May 25

Updated Zoho Desk overflows with features but the ease of use and support are areas of concern.

I tested Hiver, a good Gmail-integrated help desk solution but with limited customizations

By Ritoban Mukherjee last updated 19 May 25

Can you really manage your whole help desk from Gmail?

I tested Freshdesk CRM - read what I thought of this powerful customer support center

By Ritoban Mukherjee last updated 19 May 25

Review Freshdesk is a powerful help desk with ticketing, live chat, and phone tools to help your business set up a customer support center.

I tried FreshService, a simple yet powerful ITSM solution with AI features good for teams of all sizes

By Ritoban Mukherjee last updated 19 May 25

FreshService is a simple yet powerful ITSM solution with AI features that streamline IT operations for teams of all sizes.

I tested Tidio, a live chat platform with AI chatbot features, all for a bargain price

By Ritoban Mukherjee last updated 16 May 25

In our Tidio review, we test its chatbot and live chat, and conclude whether it stands out from the helpdesk software crowd.

I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness

By Ritoban Mukherjee last updated 16 May 25

SolarWinds Service Desk is an easy-to-use ITSM solution aimed at companies with large IT departments.

I tried Re:amaze and found it to be a decent and affordable customer service platform, if limited on features

By Ritoban Mukherjee last updated 15 May 25

Our Re:amaze review provides the pros and cons of using this helpdesk solution, covering everything from pricing to support.

I tested Tawk.to and found it offers exceptional value as a free live chat solution

By Ritoban Mukherjee last updated 15 May 25

There's a reason why Tawk.to is so popular. Not many live chat solutions can be enjoyed for free with so few limitations.

I tested Olark, a decent, if somewhat unreliable, live chat platform

By Ritoban Mukherjee last updated 13 May 25

Olark is a simple chat tool with many features, unfortunately plagued by performance issues.

Zendesk Support review 2025

By Ritoban Mukherjee last updated 13 May 25

Updated Zendesk offers great features backed by impressive security, but there are some areas of concern.

I tried LiveAgent and found it to be a reliable helpdesk solution for phone, email, and live chat support

By Ritoban Mukherjee last updated 9 May 25

LiveAgent brings together email, live chat, and phone support into a single platform, but social media integrations can be pricey.

I tested LiveChat, and found this premium platform lives up to its reputation

By Ritoban Mukherjee last updated 9 May 25

LiveChat may be a pricey helpdesk platform, but it offers versatile live chat, detailed reports, and great security.

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