Search results for voip

Best Interactive Voice Response service of 2025

By Brian Turner last updated

We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls.

Nokia just made the world’s first ‘immersive’ phone call – here’s what that means

By Mark Wilson published

Nokia has made the first phone call using a new codec that it's calling the 'biggest leap forward' since monophonic telephony.

Best alternative to Skype of 2025 - what to replace it with following official Microsoft closure

By Matt Hanson last updated

We list the best alternatives to Skype, to make it simple and easy to speak online with friends, family and colleagues via video chat.

Audio and video calls on Discords are now end-to-end encrypted

By Chiara Castro published

The platform rolled out the DAVE protocol to protect your calls from third-party snooping. Here's all you need to know.

Best CPaaS (Communications Platform as a Service) provider of 2025

By Stefan Ionescu last updated

We feature the best CPaaS (Communications Platform as a Service) providers, to make it simple and easy to set up and manage integrated communications for your business.

The future of enterprise comms is simple: use locally and act globally. Here's what's next

By Steve Flavell published

Why global UC but local telco? Discover how cloud telephony is unifying enterprise communications worldwide.

Best CCaaS (Contact Center as a Service) provider of 2025

By Brian Turner last updated

We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business.

Best video conferencing software of 2025

By Brian Turner last updated

We list the best video conferencing software, to make it simple and easy to set up and use video calling, for business or pleasure.

Best free video conferencing of 2025

By Bryan M Wolfe last updated

We list the best free video conferencing services, to make it simple and easy to connect with friends, family, or work colleagues, without needing a subscription.

Vonage upgrades VCC Intelligent Workspace with AI tools to boost productivity

By Efosa Udinmwen published

By integrating AI and APIs, Vonage’s platform enhances agent efficiency for better customer satisfaction.

Zoom video conferencing service review

By Christian Rigg, Nikshep Myle last updated

Zoom gives you a smooth video conferencing experience, lots of business-oriented features, and has bolstered its security for safer meetings.

Character.ai lets you talk to your favorite (synthetic) people on the phone – which isn't weird at all

By Eric Hal Schwartz published

Character.ai adds voice conversations to generative AI chatbots.

Claude AI adds a genuinely useful voice mode to its mobile app that can look inside your inbox and calendar

By Graham Barlow published

Claude is adding a new voice mode to its mobile version, and it will be free for everyone.

Like what3words but for phone numbers: Startup wants people to use domain names for its WhatsApp rival

By Efosa Udinmwen published

Thunderbolt uses domain names instead of phone numbers, promising privacy but raising questions about accessibility and mainstream appeal.

Google Pixel phones could be getting a neat iPhone-inspired feature

By Rowan Davies published

Some Pixel users have spotted a new function in the Google Phone app that lets you switch between voice and video calls - similar to FaceTime for iPhone.

UCaaS: the driver of the digital workforce

By Thea Sztejka published

Discover how UCaaS empowers mobile workforces, simplifies communication, and drives smarter business operations.

UC giant Avaya has reportedly offered all its employees the chance to quit

By Craig Hale published

By offering employees the chance to voluntarily exit, Avaya won’t have to lay off any workers.

Best on-hold messaging service of 2025

By Brian Turner last updated

We list the best on-hold messaging services, to make it simple and easy to manage customer wait times when queued in your phone system.

Meta is trying to make Messenger into a video conferencing contender

By Craig Hale published

Calls on Messenger now support HD video, background noise suppression, voice isolation and more.

WhatsApp will now let big businesses voice call you directly, also adds more AI agents

By Craig Hale published

Businesses can now communicate with customers via WhatsApp voice calls, video calls and voice notes, plus more AI agents have landed.

Watch out, your office phone could be hijacked into a Mirai botnet

By Sead Fadilpašić published

Hackers are abusing a flaw in Mitel phones to run DDoS attacks, report claims.

Zoom's new AI agent might mean you never need a human receptionist ever again

By Craig Hale published

Zoom Phone now has access to Virtual Agent – a digital assistant and receptionist able to handle customer calls autonomously.

The future of telecoms is already here, if we’re ready

By Jamie Snaddon published

Telecoms could drive significant growth, but Britain risks disconnection without urgent PSTN transition.

You can now send voice messages in Google Chat — and this could make things awkward

By Mike Moore published

Google says adding voice messages to Chat will improve communication - we're not so sure.

Secure your UC environment to protect your business

By James Campanini published

Unified Communication (UC) systems are now a critical part of business technology, but in recent years, we’ve seen a rise in security threats and attacks.

X finally brings video and voice calls to Android users

By James Ide published

New video and voice call functionality has been added to X for premium members.

UK government and telcos sign landmark deal to strike back against scam calls

By Ellen Jennings-Trace published

Mobile networks are joining forces in a nationwide bid to eliminate spoof calls.

Why voice still rules in the AI-powered contact center

By Lewis Gallagher published

How to improve the customer experience using AI to return to voice.

Scammers are once again abusing PDFs to trick victims into calling fake support numbers

By Sead Fadilpašić published

No, you're not talking to a Microsoft representative - it's a scammer who wants your passwords.

Google Meet finally adds call switching feature as it looks to keep pace with rivals

By Mike Moore published

No need to hang up and rejoin - new Google Meet "switch here" feature makes it easy to transfer calls.